Shipping Policy
Shipping & Delivery Information
At puresilhouet, we strive to process and ship your orders as quickly as possible. Typically, orders are dispatched within 1 to 3 business days from the time they are placed. However, please be aware that during peak seasons or promotional events, shipping times may be slightly extended. We appreciate your patience and understanding as we work to get your order to you as fast as we can!
Note: Orders are processed Monday through Friday (excluding holidays).
Estimated Delivery Time
Processing Time + Shipping Duration = Total Estimated Delivery Time
Track Your Order
Once your order has shipped, you'll receive an email with a tracking number to follow your package’s journey. You can also view your tracking number by logging into your account and checking your order history.
Tip: Tracking information may take up to 24 hours to update after the carrier scans your package. Please be patient and check again later if there are no immediate updates.
Transit Times
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When you checkout, an estimated delivery timeframe will be provided.
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Please note that this is an estimate and may vary based on your location and the delivery service provider.
Need Assistance?
If your order hasn’t arrived by the expected delivery date, you can check your order status via your account. If you still need help, feel free to reach out to our support team at [email protected].
Shipping Limitations
While we do our best to ship globally, there may be certain regions where we cannot deliver. If you experience issues while placing an order, please contact us, and we’ll work with you to find a solution.
Delivery Considerations
Estimated delivery times are approximate and can be impacted by various factors, such as:
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Severe weather conditions
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Service disruptions from our logistics partners
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Incorrect shipping information provided
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Public holidays and national observances
If you have any concerns or questions about your delivery, don't hesitate to contact us at [email protected].
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