Return Policy

Return & Refund Policy – puresilhouet

At puresilhouet, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’ve made our return process simple and hassle-free. Please read through our updated return policy for full details.

1. Return Guidelines

Return Period

You have 30 days from the date of receiving your order to initiate a return.

Condition of Returned Items

To be eligible for a return, items must meet the following criteria:

• Unused and unworn

• In the original packaging with tags still attached

Non-Returnable Items

Unfortunately, we cannot accept returns for the following:

• Intimate items like underwear or swimwear

• Products marked as "Final Sale"

• Digital or physical gift cards

• Customized or personalized items

2. How to Return an Item

Start a Return

To begin the return process:

• Contact Us: Email us at [email protected] sure to include your order number and a brief explanation of why you're returning the item.

Return Approval

Once we receive your return request, we’ll review it and send you an authorization code along with instructions on how to return the item.

Packing & Shipping

• Ensure the item is securely packed using the original packaging.

• Include the return authorization code inside the package.

• Ship the item to the address provided in the return instructions.

Shipping Fees

Return shipping costs are the responsibility of the customer, except in cases where the item is defective or was sent incorrectly. We recommend using a trackable shipping service or adding insurance to ensure safe return delivery, as we cannot be responsible for lost returns.

3. Refund Policy

Refund Process

Once we’ve received and inspected the returned item, we’ll issue a refund to the original payment method.

Refund Timeframe

Refunds typically take 3-15 business days to appear in your account, depending on your bank or payment provider.

Partial Refunds

If the returned item shows signs of use, damage, or missing parts, we may issue a partial refund based on the condition of the item.

4. Exchanges

5. Damaged or Faulty Items

If your product arrives damaged, defective, or not as described, please contact us immediately at [email protected] with:

• Your order number

• Photos of the damaged or faulty item

We will provide you with a replacement or a full refund, including any shipping costs, if applicable.

6. International Orders

Our return policy applies to international orders as well. However, please note that return shipping, customs duties, and taxes are the responsibility of the customer. We recommend checking with your local customs office for any applicable fees before sending the item back.